2 min read Happy Customer Support Teams: How to Reduce Customer Abuse Using Automation Customer support teams often find themselves at the forefront of customer interactions. While most of these interactions are positive, there are instances where support teams face challenging situations, including dealing with irate or abusive customers. Automation, especially in the realm of text messaging…
3 min read Striking a Balance While Using SMS Automation in Customer Messaging Every company has its own way of getting its message across; for some, it’s through direct mail, and for others, it’s meetings or conferences, but one method gaining a lot of popularity nowadays is business texting. The ease of contacting customers, employees, and clients…
2 min read The Beetexting platform provides a robust environment for you to tackle customer needs with your teammates together in one space under one number. The app has everything necessary to organize incoming messages, client needs, and keep things organized so nothing is overlooked. How Beetexting Business Text Messaging for Teams Works Here’s an example: Ben is…
3 min read Remain relevant and valuable with your recurring clients by sending monthly check-in texts. Similar to checking up on a friend, SMS monthly check-ins take little effort for you and go a long way in making your clients feel valued. You know communicating regularly with your clients is important, but people get busy and sometimes your…
2 min read Customer happiness and retention are important to your business’s success. Your customers want quality products and services from businesses that care about their happiness and well-being. Texting is a powerful tool to deepen relationships with your customers – it’s easy, fast, and effective. Follow-up messages are one way to leverage texting to increase your customer…