Customer Service

Speed Up Customer Happiness with Texting

Be easy to work with, and delight your customers

SMS Statistics

Customers Want to Text With You

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People are Very Connected to Their Phones

90% of people report that β€œthey can’t live without their smartphone.” On average people check their phones 144 times each day.

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Messaging Is the #1 Use of Phones

The average person has 60 to 90 apps installed on their smartphone. In that crowded field, native text messaging apps are the most popular.

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People Appreciate the Option to Text

People love to text on their terms - 89% of people like to text with businesses and and their business contacts.

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Texting is Effective

While less than 20% of emails are opened and only 8.5% are ever replied to, 98% of texts are seen and 95% are replied to in less than 3 minutes.

SMS for Customer Service Teams

Give customers a convenient channel for receiving support, enhancing their overall experience with your business.

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Quick Resolution

Your customers can initiate inquiries or support requests via SMS, such as asking questions about products, services, or orders. Your reps respond promptly, providing accurate information and resolving issues to the customer's satisfaction.

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Personalized Engagement

Your team can leverage customer data and preferences to personalize SMS communications, such as addressing your customers by name or referencing past interactions. Personalization helps strengthen customer relationships and enhances the overall customer experience.

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Convenient

Allow your customers to get support quickly, directly from their mobile devices, without lengthy phone calls or waiting on hold. SMS provides an asynchronous communication channel, enabling your customers to send messages at their convenience and receive responses whenever they are available, regardless of business hours.

The World Runs on Texting

Join hundreds of other businesses like yours finding success texting with their customers, partners, leads, and more.

Amazing App!

Dean Lubaki

"Incredible system"

JD Connolly

"We love it!"

Janie Flores

"Easy platform to use"

RC Customer

"User-friendly"

Kim Walls

"Great quality"

Kim Walls

"Very helpful team"

Woosup Kwon

"A godsend"

Monica Foster

"Convenient & easy"

Bella Thomas

The only business texting app with built-in compliance management

Learn more about SMS Opt-in Consent Manager

The only business texting app with built-in compliance management

Learn more about SMS Opt-in Consent Manager

Delight Your Customers

SMS for customer service gives your customer service team the tools they need for success.

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Tackle Support as a Team

Your SMS shared inbox along with collaboration features enables your customer support team to efficiently tackle inquiries together by allowing multiple agents to access and respond to messages from a centralized platform. With real-time notifications and internal notes, team members can stay informed about ongoing conversations, ensuring seamless handoffs and consistent responses to customer queries.Β 

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Streamline Consistent Messaging

Simplify the process of responding to common inquiries by providing predefined, standardized responses that ensure accuracy and uniformity across customer interactions. By leveraging message templates, customer support agents can save time and effort, enabling them to focus on resolving more complex issues and delivering high-quality service to customers.

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Send & Receive Quickly

Enhance the customer service experience by providing immediate and relevant assistance to customers without requiring manual intervention from support agents. By recognizing keywords or specific time triggers, automated responses can address common inquiries or provide timely updates, ensuring a prompt and efficient resolution to customer needs.

The Right Tools for Success

Get the tools you need for accelerating your conversations with contacts.

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Shared Team Inboxes

Learn more

Invite teammates to co-manage shared SMS inboxes. Easily switch from inbox to inbox and assign different combinations of users to any SMS inbox.

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Sequences & Blast Messages

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Organize your contacts into powerful lists using tags and send blast messages to an unlimited number of candidates. Add links, images, videos, etc. to messages.

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Advanced SMS Automations

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Dozens of customized automations reduce admin time and allow for seamless communication.

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Messaging Templates

Learn more

Manage incoming messages efficiently and provide a cohesive organization-wide response.

Secure & Compliant

Ensuring data security and compliance, we employ robust encryption protocols and adhere to industry regulations, safeguarding your communications with peace of mind.

SOC2 Type 2, ISO 27001, CCPA: expected 1H2024

Regulatory Compliance

HIPAA
TCPA
PCI
CCPA

Industry Standards & Certifications

SOC2
ISO_27001
SOC2_TYPE_II
Encrypted_Data (1)

Telecom Regulatory Compliance

10DLC
A2P_SMS
TCR
CTIA

Secure & Compliant

Ensuring data security and compliance, we employ robust encryption protocols and adhere to industry regulations, safeguarding your communications with peace of mind.

SOC2 Type 2, ISO 27001, CCPA: expected 1H2024

Regulatory Compliance

HIPAA TCPA
PCI CCPA

Telecom Regulatory Compliance

SOC 2 ISO
SOC2 Encrypted Data

Industry Standards & Certifications

10DLC A2P
TCR CTIA

Texting Integrations,
Made Easy.

Partnering with industry leaders to support every aspect of the customer experience.