3 min read Your sales and marketing team works hard managing the sales funnel from cold lead to happy customer: collecting leads, reaching out, staying in touch, scheduling meetings, and closing deals. 60% of customers say “no” four times before saying yes. (Invesp) and customers need to see or hear your brand’s message at least 7 times before…
4 min read Customer happiness is one of the hardest things to accomplish in business. Text messaging can help your business improve its customer experience and retain more clients. Studies show that it’s 6-7 times more expensive to acquire a new customer than it is to retain an existing customer. A 5% increase in customer retention can increase…
3 min read ‘Tis the season for thinking of others and giving thanks. The holiday season is a busy time of year for everyone – there’s a lot to accomplish both at work and home. SMS automations allow you to work smarter, setting holiday reminders, keyword autoresponders, out-of-office notifications, Christmas salutations and more ahead of time. It can…
4 min read 2023 is Right Around the Corner Increase your lead conversion rate in 2023 using SMS text messaging. The fourth quarter is here and that means planning for 2023. There’s a lot to plan, and that includes your goals for new customers, retaining current customers, and spreading the word about your brand. Mobile users continue to…
3 min read Texting your customers and prospects is the most effective way to communicate with them. But before you begin there are a few things you need to consider in order to legally text with your customers. Don’t Use Your Personal Number For starters, always use a business-grade texting platform. For many years before there was a…
3 min read Professional service businesses discover business text messaging as the perfect tool for easy communication that customers appreciate. Texting is everyone’s preferred form of communication and that goes beyond personal relationships into professional ones. What makes texting so much better than email and phone calls? It’s fast, mobile, and easy for customers and businesses alike. Businesses…
2 min read Reviews are a great way to generate new business or seal the deal with prospects. The tough part is gathering those reviews, the good reviews that is. Sometimes it just takes a simple reminder after the fact that leads your customers to reflect on the product or service you provided. It used to be as…
2 min read When your customers have simple questions or need help, they want quick and easy access to you. Texting provides the optimal solution for fast communication that is universally preferred over emails and phone calls. There are many instances that phone calls are necessary for complex questions and involved conversations but texting is a great solution…
< 1 min read Scheduling your messages in advance means increased efficiency, consistent messaging, and reliable actions. Instead of setting reminders throughout your week for customer check-ins or when to launch your text message marketing, you can set a reminder for once a month or once a week to take care of everything at once. You might set…
2 min read SMS and Segments Do you remember when your text messages were limited to 160 characters? They still are…kinda. SMS messages still limited to 160 simple characters, which are called ‘segments’, in order to fit network limitations. So if somebody sends a message with 300 characters, the message is broken down into two segments of 160…