Leverage SMS to Increase Client Retention

4 min read Customer happiness is one of the hardest things to accomplish in business. Text messaging can help your business improve its customer experience and retain more clients. Studies show that it’s 6-7 times more expensive to acquire a new customer than it is to retain an existing customer. A 5% increase in customer retention can increase…

Read More…

SMS Automations Ideas this Holiday Season

3 min read ‘Tis the season for thinking of others and giving thanks. The holiday season is a busy time of year for everyone – there’s a lot to accomplish both at work and home. SMS automations allow you to work smarter, setting holiday reminders, keyword autoresponders, out-of-office notifications, Christmas salutations and more ahead of time. It can…

Read More…

How to Legally Text Your Customers

3 min read Texting your customers and prospects is the most effective way to communicate with them. But before you begin there are a few things you need to consider in order to legally text with your customers. Don’t Use Your Personal Number For starters, always use a business-grade texting platform. For many years before there was a…

Read More…

The Benefits of SMS Business Text Messaging for Professional Service Businesses

3 min read Professional service businesses discover business text messaging as the perfect tool for easy communication that customers appreciate. Texting is everyone’s preferred form of communication and that goes beyond personal relationships into professional ones. What makes texting so much better than email and phone calls? It’s fast, mobile, and easy for customers and businesses alike. Businesses…

Read More…

Get More Reviews Using Text Messages

2 min read Reviews are a great way to generate new business or seal the deal with prospects. The tough part is gathering those reviews, the good reviews that is. Sometimes it just takes a simple reminder after the fact that leads your customers to reflect on the product or service you provided. It used to be as…

Read More…

Provide Quick Access to Help with Texting

2 min read When your customers have simple questions or need help, they want quick and easy access to you. Texting provides the optimal solution for fast communication that is universally preferred over emails and phone calls. There are many instances that phone calls are necessary for complex questions and involved conversations but texting is a great solution…

Read More…

Advantages of Scheduling SMS

< 1 min read   Scheduling your messages in advance means increased efficiency, consistent messaging, and reliable actions. Instead of setting reminders throughout your week for customer check-ins or when to launch your text message marketing, you can set a reminder for once a month or once a week to take care of everything at once. You might set…

Read More…

Understanding SMS Segments and MMS

2 min read SMS and Segments Do you remember when your text messages were limited to 160 characters? They still are…kinda. SMS messages still limited to 160 simple characters, which are called ‘segments’, in order to fit network limitations. So if somebody sends a message with 300 characters, the message is broken down into two segments of 160…

Read More…