3 min read In today’s competitive business landscape, creating a positive customer experience is paramount to a company’s success. Not only does it provide a cost-effective means of retaining existing customers, but it also cultivates customer loyalty and drives increased profits. Surprisingly, even a modest increase in customer retention rates, such as 5%, can result in substantial profit…
2 min read When your customers have simple questions or need help, they want quick and easy access to you. Texting provides the optimal solution for fast communication that is universally preferred over emails and phone calls. There are many instances that phone calls are necessary for complex questions and involved conversations but texting is a great solution…
2 min read Texting provides many opportunities to delight your customers and keep them loyal. Whether you are a doctor’s office, counseling center, or hair salon – your customers benefit from reminders and so do you. With reminders, fewer customers miss scheduled commitments and you have more consistent attendance for appointments or events depending on your industry. Your…
2 min read Customer happiness and retention are important to your business’s success. Your customers want quality products and services from businesses that care about their happiness and well-being. Texting is a powerful tool to deepen relationships with your customers – it’s easy, fast, and effective. Follow-up messages are one way to leverage texting to increase your customer…