A business texting app for teams needs a way to help teammates communicate with each other without bothering the customer. On Beetexting, teammates can post internal notes right in the customer thread, but these won’t be visible to customers. This is an excellent way to communicate timely information directly within the context of the conversation to other teammates.
You can even tag teammates within internal notes, so they get a notification. For more timeless information on a customer, users can post regular notes that will remain in the right sidebar (or just a click away on mobile).