Toll-Free vs. Long Codes (Local Numbers)

2 min read

Let’s start by saying that we are here to help you choose what kind of phone number best fits your needs. Text MEET to 309-605-0723 to schedule a call with the customer success team to discuss your use case and what type of number is best for you.  

What are toll-free numbers? What are local numbers (or more technically known as 10-Digit Long Codes)? 

While there are some differences behind the scenes which we will discuss later, the main difference in regards to people you’re communicating with will be how the number appears. Toll-Free numbers start with 800, 833, 844, 855, 866, 877, and 888. Local numbers start with a regional area code that might seem more familiar to your customer or prospect.  

With that being said, a business has a few things to consider when deciding between Toll-Free and Local numbers. 


Are your customers regional or nationwide? Local numbers let people know that you’re from the area. You can also text enable most landline numbers, which means if people know your local phone number you don’t have to change it to start texting. If you are texting with people throughout the U.S., there isn’t really an advantage to having a regional area code. 


How do I plan on using BeetextingToll-free numbers originated as business lines while local numbers were for personal use. Local number business texting has evolved a lot over the past few years, but they still have to catch up to a toll-free network that was designed for business use. For you, that means that toll-free numbers can send a higher volume of messages over a given period of time. If you’re setting up appointments and doing local sales, you don’t need a toll-free number. If you're sending marketing nationwide or have a high volume of support traffic, toll-free is probably the way to go. 


What kind of messages are you going to be sending? When your use case requires the best reliability and speed of delivery, toll-free makes the most sense for youSome examples would be sending extremely personal information, like health information, or sending out alerts that are time-sensitiveLocal numbers won’t always take priority within the network, meaning that the delivery of messages can be delayed for a short period of time.