customer service
Speed Up Customer Happiness with Texting
SMS for Customer Service Teams
Give customers a convenient channel for receiving support, enhancing their overall experience with your business.
Quick Resolution
Your customers can initiate inquiries or support requests via SMS, such as asking questions about products, services, or orders. Your reps respond promptly, providing accurate information and resolving issues to the customer's satisfaction.
Personalized Engagement
Your team can leverage customer data and preferences to personalize SMS communications, such as addressing your customers by name or referencing past interactions. Personalization helps strengthen customer relationships and enhances the overall customer experience.
Convenient
Allow your customers to get support quickly, directly from their mobile devices, without lengthy phone calls or waiting on hold. SMS provides an asynchronous communication channel, enabling your customers to send messages at their convenience.
Customers Want to Text With You
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People are Very Connected to Their Phones
90% of people report that “they can’t live without their smartphone.” On average people check their phones 144 times each day.
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Messaging Is the #1 Use of Phones
The average person has 60 to 90 apps installed on their smartphone. In that crowded field, native text messaging apps are the most popular.
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People Appreciate the Option to Text
People love to text on their terms - 89% of people like to text with businesses and and their business contacts.
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Texting is Effective
While less than 20% of emails are opened and only 8.5% are ever replied to, 98% of texts are seen and 95% are replied to in less than 3 minutes.
The World Runs on Texting
Join hundreds of other businesses like yours finding success texting with their customers, partners, leads, and more.
Amazing App!
Dean Lubaki
"Incredible system"
JD Connolly
"We love it!"
Janie Flores
"Easy platform to use"
RC Customer
"User-friendly"
Kim Walls
"Great quality"
Kim Walls
"Very helpful team"
Woosup Kwon
"A godsend"
Monica Foster
"Convenient & easy"
Bella Thomas
The only business texting app with built-in compliance management
Learn more about SMS Opt-in Consent Manager
The only business texting app with built-in compliance management
Learn more about SMS Opt-in Consent Manager
Delight Your Customers
SMS for customer service gives your customer service team the tools they need for success.
Tackle Support as a Team
Your SMS shared inbox along with collaboration features enables your customer support team to efficiently tackle inquiries together by allowing multiple agents to access and respond to messages from a centralized platform. With real-time notifications and internal notes, team members can stay informed about ongoing conversations, ensuring seamless handoffs and consistent responses to customer queries.
Streamline Consistent Messaging
Simplify the process of responding to common inquiries by providing predefined, standardized responses that ensure accuracy and uniformity across customer interactions. By leveraging message templates, customer support agents can save time and effort, enabling them to focus on resolving more complex issues and delivering high-quality service to customers.
Send & Receive Quickly
Enhance the customer service experience by providing immediate and relevant assistance to customers without requiring manual intervention from support agents. By recognizing keywords or specific time triggers, automated responses can address common inquiries or provide timely updates, ensuring a prompt and efficient resolution to customer needs.
The Right Tools for Success
Get the tools you need for accelerating your conversations with contacts.
Shared Team Inboxes
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Invite teammates to co-manage shared SMS inboxes. Easily switch from inbox to inbox and assign different combinations of users to any SMS inbox.
Sequences & Blast Messages
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Organize your contacts into powerful lists using tags and send blast messages to an unlimited number of candidates. Add links, images, videos, etc. to messages.
Advanced SMS Automations
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Dozens of customized automations reduce admin time and allow for seamless communication.
Messaging Templates
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Manage incoming messages efficiently and provide a cohesive organization-wide response.
Secure & Compliant
Ensuring data security and compliance, we employ robust encryption protocols and adhere to industry regulations, safeguarding your communications with peace of mind.
SOC2 Type 2, ISO 27001, CCPA: expected 1H2024
Regulatory Compliance
Industry Standards & Certifications
Telecom Regulatory Compliance
Secure & Compliant
Ensuring data security and compliance, we employ robust encryption protocols and adhere to industry regulations, safeguarding your communications with peace of mind.
SOC2 Type 2, ISO 27001, CCPA: expected 1H2024
Regulatory Compliance
Telecom Regulatory Compliance
Industry Standards & Certifications
Texting Integrations,
Made Easy.
Partnering with industry leaders to support every aspect of the customer experience.
